Terms of Service - Anilama Store

These Terms of Service govern the principles regulating the access and use of the our website and all transactions made through the website. Anilama is a brand owned and operated by AMADIAR LLC, operating in the field of online retail of retro outdoor lifestyle themed fashion products, including t-shirts, hoodies, sweatshirts, caps, and tote bags for customers in the United States. The website is built to provide a convenient, transparent, and reliable online shopping environment. To maintain a consistent experience for all customers, the use of the website and the services provided by us is governed by these Terms of Service along with other policies published on the website when relevant. By continuing to access the website, create an account, or place an order, you acknowledge that you have reviewed and accepted the conditions set forth in this document. If you do not agree with any content, please discontinue using the website before conducting transactions or using the services of Anilama.

1. Conditions of Website Use

The Anilama website is provided to assist customers in learning about product information, conducting shopping transactions, and using customer care services. Users are responsible for using the website honestly, for its intended purpose, and in compliance with applicable laws during the entire process of access and transaction.

You must not perform any acts capable of affecting the stability, performance, or security level of the website. This includes, but is not limited to, intentionally gaining unauthorized access to the system, using software or automated tools to collect data, interfering with the ordering process, generating abnormal traffic, disseminating malicious code, or performing acts that may disrupt the normal operation of the website.

To protect customers' rights and ensure a fair shopping environment, AMADIAR LLC reserves the right to apply necessary measures when detecting abnormal activities or signs of violating the Terms of Service. Depending on each case, these measures may include restricting access, canceling orders, temporarily locking, or terminating accounts without prejudice to other rights of the business under the law.

2. User Accounts

Certain functions of the website may require users to register an account to manage personal information, track order status, or save purchase history. Account registration is completely voluntary; however, all information provided must be complete, accurate, and updated when changes occur to help execute the order processing and customer support effectively.

Users are responsible for maintaining the confidentiality of their usernames, passwords, and authentication information related to their accounts. All activities arising through the account will be deemed to be performed by the account holder, unless there is evidence showing that such use stems from a security flaw of the Anilama system. If you suspect your account has been accessed without authorization or discover any unusual activity, you should notify us immediately for prompt support.

We do not encourage creating multiple accounts to exploit promotional programs, using fake information, or impersonating others when transacting. In case of detecting these behaviors, AMADIAR LLC may refuse to provide services or apply appropriate handling measures to protect the transparency of the system and the rights of other customers.

3. Product Information

Anilama always strives to provide clear and updated product information to help customers make suitable shopping decisions. Each product page may include descriptions, images, size charts, colors, materials, care instructions, and other information we deem necessary for customers to understand the product before ordering. Although we endeavor to ensure all information presented is accurate, unintended errors may still occur during data updating or display on the website. Additionally, product colors may display differences in screen technology, brightness, or display settings. These reasonable differences shall not be considered a basis for concluding that the product is defective or not as described. Customers should carefully read the information on the product page before completing an order. If you have any questions regarding the size, material, or characteristics of the product, you should contact customer support for consultation before purchasing.

4. Pricing and Ordering

All products on the website are listed in United States Dollars (USD). The selling prices displayed at each time serve as the basis for customers to reference and place orders, and may be adjusted when there are changes in promotional programs, business strategies, or other commercial factors. Any applicable taxes (if any) and a fixed shipping fee of $6.99 will be displayed separately during checkout before the customer confirms the order.

Submitting an order through the website indicates the customer's desire to purchase the product but does not mean the transaction has been accepted immediately. Upon receiving an order, Anilama may perform necessary steps such as verifying order information and checking payment before proceeding with processing.

In certain reasonable cases such as out-of-stock products, incomplete order information, pricing display errors, technical errors, or transactions showing signs of fraud, AMADIAR LLC reserves the right to refuse or cancel the order. If payment has been recorded for an unfulfillable order, the refund will be processed via the original payment method within a reasonable time, and the customer will be notified of the processing status.

5. Payment

Anilama accepts payments via PayPal and credit or debit cards including Visa, Mastercard, American Express, and Discover, processed securely through PayPal's payment gateway. At the time of payment, customers will be shown the full order value, shipping fee, applicable taxes (if any), and the total amount to be paid before confirming the transaction. Orders are moved to the processing stage only after the payment is successfully confirmed. If the transaction is declined, cannot be verified, or encounters errors from the issuing bank, PayPal, or related payment organization, we shall have no obligation to hold the product or process the order until the payment is completed. To protect customers and limit fraudulent transactions, Anilama reserves the right to request additional verification or suspend order processing if abnormal signs are detected, such as mismatched payment information, multiple consecutive failed transactions, or suspected unauthorized payment methods.

6. Order Modification or Cancellation

Customers may request to modify order information or cancel the order within 12 hours from the time the order is successfully placed. This is the period before the order is transferred to the processing and preparation workflow for handover to the carrier. After the 12-hour period expires or when the order has been processed, packed, or handed over to the carrier, Anilama will not be able to guarantee order modification or cancellation. In cases where the customer no longer wishes to receive the product after this time, the request will be reviewed under the conditions of the Return & Refund Policy instead of being processed as a cancellation request. To modify or cancel an order within the permitted time, customers should contact Anilama support as early as possible and provide complete order information so that inspection and processing can be carried our swiftly.

7. Shipping and Delivery

Anilama currently provides delivery services to all 50 states of the United States, including Alaska and Hawaii. We support shipping to residential addresses, business addresses, P.O. Box addresses, and military APO/FPO/DPO addresses when supported by carriers.

Orders are processed within 1–2 business days (Monday – Friday) after payment is confirmed. Upon completion of processing, orders will be handed over to USPS, UPS, or FedEx, depending on the delivery address, package size, and appropriate shipping method. Estimated transit time is 6–8 business days, so the estimated total delivery time is usually 7–10 business days.

Shipping costs are applied at a fixed rate of $6.99 per order and will be displayed during checkout. Once the order is handed over to the carrier, Anilama will send a confirmation email with a tracking number so customers can proactively check the delivery status. Tracking information may take 24–48 hours to update on the carrier's system.

Although we always strive to deliver on time as estimated, certain circumstances beyond reasonable control such as natural disasters, severe weather, holidays, shipping disruptions, or other force majeure events may cause delivery times to run longer than expected.

8. Returns and Refunds

Anilama accept return or refund requests within 30 days from the date the order is confirmed delivered successfully according to the carrier's information. After this period, we may refuse to accept requests unless otherwise published regulations apply. To be eligible for a return, the product must be in new condition, unused, unworn, unwashed, unaltered, odorless, undamaged, and complete with original tags. Customers may be required to provide photos or videos of the product to support the review process before our team approves the return or refund request. After the returned product is inspected and confirmed to meet the applicable conditions, the refund (if approved) will be issued to the original payment method. The time for the funds to reflect in the customer's account is usually 7 business days, depending on the processing workflow of PayPal, the bank, or the card issuer. Detailed information regarding accepted cases, return conditions, the request submission process, and responsibility for paying return shipping cost is fully stipulated in Anilama's Return & Refund Policy.

9. Intellectual Property Rights

All content displayed on the Anilama website, including brand names, logos, product images, illustrations, description text, icons, interface designs, website layouts, texts, and other material are the property of AMADIAR LLC or used legally under license from the respective owners.

Customers are permitted to access and use these contents for personal information searching and shopping purposes. Copying, modifying, publishing, distributing, commercially exploiting, or using any content of the website on other platforms without written consent from AMADIAR LLC may constitute an infringement of intellectual property rights and may be handled in accordance with applicable laws.

If you discover any content on the website showing signs of infringing your or a third party's legal intellectual property rights, you may send a notice to Anilama accompanied by necessary proof documents for us to review and handle within a reasonable time.

10. Prohibited Conduct

Anilama is built to serve the online shopping activities of individual customers. Therefore, any behavior affecting the operation of the website, hindering the shopping of other users, or creating an unfair advantage in transactions is unacceptable. For example, continuously placing orders without the intent to receive them, intentionally providing incorrect recipient information or shipping addresses, using multiple accounts to receive the same promotional program, exploiting pricing display errors or system bugs to place orders for profiteering purposes may result in orders being refused or accounts being restricted. When necessary, we may refuse to serve subsequent transactions of customers if repeated behaviors affecting the normal business operations of the website are detected. Additionally, the website must not be used for purposes other than normal shopping activities, such as mass scraping of product data using automated tools, copying images or description texts to repost on other website, testing security vulnerabilities, disseminating malware, or performing acts capable of disrupting the system. The behaviors can lead to the termination of website access rights and be handled in accordance with the law if they cause damage to AMADIAR LLC or related parties.

11. Product Reviews and User-Generated Content

Anilama encourages customers to share actual experiences after receiving and using products. Reviews, comments, or images provided by customers help future buyers have reference information, and serve as a basis for us to improve product and service quality.

To ensure transparency, reviews must reflect actual experiences and not contain false information, offensive content, advertisements for other businesses, or information unrelated to the reviewed product. We may refuse to display or remove content showing signs of spam, reviews created to manipulate product reputation, or violations of law without prior notice.

When submitting images, reviews, or feedback through the website, you agree to allow Anilama to use such content on the website or official communication channels to showcase customer experiences and enhance service quality. Such use does not alter the ownership of your content, and we will not use such content for purposes contrary to law.

12. Third-Party Services and Links

During the use of the website, customers may be redirected to services provided by third parties to complete certain functions. For example, payment transactions are executed through PayPal, while order tracking may be performed on the systems of USPS, UPS, or FedEx after orders are handed over to carriers.

These websites and services operate independently of Anilama and have their own terms of use and policies. Upon leaving the Anilama website, your continued use of third-party services will be governed by the regulations issued by the service provider itself.

Although we only cooperate with reputable partners serving payment and shipping operations, we do not control the content, operating methods, or changes made on third-party websites. Therefore, customers should carefully read the terms and policies of these entities before using their services.

13. Accuracy of Information and Service Availability

Anilama always strives to maintain the website with the most updated and accurate information. However, during the process of adding new products, updating size charts, adjusting selling prices, changing promotional programs, or updating inventory levels, some information on the website may not be synchronized immediately. If errors related to selling prices, product descriptions, images, stock availability, or other important information are discovered before an order is processed, we reserve the right to adjust the information and will proactively contact the customer to notify them of the change. In cases where the customer does not agree with the adjusted information, the order may be canceled and all payments received will be refunded via the original payment method. Additionally, the website may be temporarily inaccessible due to system maintenance, feature upgrades, or technical causes beyond Anilama's reasonable control. We will endeavor to shorten the interruption time to the extent possible but do not guarantee that the website will operate continuously at all times.

14. Limitation of Liability

Anilama is responsible for providing products and services in accordance with the information confirmed with customers. However, to the maximum extent permitted by law, we shall not be liable for damages arising from causes beyond reasonable control, such as carrier incidents, natural disasters, extreme weather, internet disruptions, payment system failures, or other force majeure events.

For transactions conducted on the website, the liability of AMADIAR LLC, if any, shall not exceed the total value paid by the customer for the relevant order. This provision is not intended to limit rights granted to customers under mandatory provisions of applicable law. If disputes arise regarding orders or website usage, Anilama encourages customers to contact support first so that both parties can discuss and find a suitable solution. Most issues related to orders, payments, shipping, or returns can be resolved quickly through information verification and coordination between customers and our support team.

15. Indemnification

By using the Anilama website, you agree to be responsible for your actions during access, ordering, and service usage. If your violation of the Terms of Service, illegal behavior, or improper use of the website results in claims, disputes, demands for compensation, or damages to AMADIAR LLC, you agree to cooperate with us in resolving the matter and indemnify losses incurred to the fullest extent permitted by law.

This obligation may include reasonable costs related to information verification, complaint handling, dispute resolution, or compensation that AMADIAR LLC must pay to third parties due to your violations. This provision is not intended to limit other rights or legal remedies that AMADIAR LLC may apply under the law.

16. Suspension or Termination of Access Rights

Anilama always aims to provide a smooth shopping experience for all customers. However, in necessary cases, we may temporarily restrict or terminate access to the website, accounts, or services if behaviors likely to impact the system, pose risks to transactions, or violate the Terms of Service are detected. Such cases may include using fake information when ordering, repeatedly failing to receive orders without reasonable cause, executing transactions showing signs of fraud, exploiting promotional programs contrary to regulations, intentionally disrupting website operations, or violating the law while using services. Suspension or termination of access rights shall not invalidate obligations arising beforehand. Orders already processed, payments already made, or other rights and obligations of the parties shall still be resolved according to the Terms of Service and related policies of Anilama.

17. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the current laws of the United States and, to the extent applicable, the laws of the State of California, where AMADIAR LLC is registered or operates, excluding conflict of law principles. If disputes arise regarding website use or purchase transactions at Anilama, customers should contact us first so both parties can discuss and find a solution in good faith. In many cases, issues related to orders, payments, shipping, or returns can be resolved through information verification procedures without resorting to legal proceedings. If the parties cannot reach an agreement within a reasonable time, the dispute shall be resolved by courts or competent authorities in accordance with applicable laws. Nothing in these Terms deprives consumers of rights granted under mandatory provisions of applicable law.

18. Changes to Terms of Service

AMADIAR LLC reserves the right to modify, update, or supplement these Terms of Service to reflect changes in business operations, products, services, legal requirements, or operating methods of the Anilama website. The new version shall take effect from the time it is posted on the website, unless otherwise specified.

For important changes likely to significantly affect customers' rights or obligations, we may notify via the website, email, or other appropriate communication methods if conditions permit. Customers should periodically check the Terms of Service to stay informed of the latest updates before continuing to use the website or conducting transactions.

Continued access or shopping on Anilama after the Terms of Service are updated shall be deemed acceptance of the new version of this document.

19. Contact Us

If you have questions about the Terms of Service, need support regarding accounts, orders, payments, shipping, returns, or wish to send complaints, feedback, and other requests, please contact Anilama through the following methods:

Email: [email protected]
Address: 2308 Esperanza, Irvine, CA 92618
Contact Form: Send questions, feedback, or support requests directly on the Contact Us page.
Business Hours: Monday – Friday, 8:30 AM – 5:00 PM (Pacific Time)

For prompt support, please provide relevant information such as full name, email address, order number (if any), and a detailed description of the issue requiring assistance. This will help the Anilama team verify information and respond to you quickly and more accurately.