Return & Refund Policy - Anilama Store

We are committed to providing a convenient and transparent shopping experience. If the item you receive does not meet your expectations or there is an issue after delivery, you may request a return, exchange, or refund in accordance with the terms outlined in this policy. Please read this policy carefully before submitting a request to help ensure your request can be processed as quickly and efficiently as possible.

1. Return, Refund, & Exchange Period

We accept return, exchange, and refund requests within 30 days from the date your order is marked as delivered according to the shipping carrier's tracking information.

Requests submitted after the 30-day return period cannot be accepted or processed.

2. Eligible Return, Refund & Exchange Cases

We consider requests for both defective and non-defective items, provided that the returned item meets the eligibility requirements set forth in this policy.

Eligible cases include, but are not limited to:

A t-shirt, hoodie, or sweatshirt has a printing or graphic defect.
The printed design is faded, misaligned, or significantly different from the design ordered.
You received the wrong size.
You received the wrong color.
You received the wrong design.
You received the wrong item (for example, you ordered a tote bag but received a cap).
Your order is missing one or more items.
You received extra items that were not included in your order.
A t-shirt, hoodie, or sweatshirt arrives torn or damaged.
The stitching is defective or comes apart upon opening the package.
A cap arrives dented, misshapen, or damaged during shipping.
A tote bag has a torn handle, defective stitching, or other manufacturing defects.
You would like to exchange the item for a different size,
You would like to exchange the item for a different color (subject to availability).
You accidentally ordered the wrong size.
You accidentally ordered the wrong quantity.
You accidentally ordered the wrong design.
The item no longer meets your needs.
You would like to exchange your item for another item of comparable value (if available).
Other situations that we review and approve at our discretion.

Meeting one of the situations listed above does not automatically guarantee approval. All requests must also satisfy the return eligibility requirements below.

3. Return Eligibility

To be eligible for a return, exchange, or refund, the item must meet all of the following conditions:

The item must be new and unused.
The item must not have been worn.
The item must not have been washed.
The item must be free from perfume, smoke, or other unusual odors.
The item must not be stained, torn, scratched, or otherwise damaged due to customer use or handling.
The item must not have been altered or modified in any way.
All original tags, labels, and accessories (if applicable) must still be attached.
The return request must be submitted within the 30-day return period.

We reserve the right to refuse any return that does not meet these requirements.

4. Order Changes and Cancellation

You may request to:

Cancel your order.
Change the size.
Change the quantity.
Update the shipping address.

Requests must be submitted within 12 hours after your order has been successfully placed. To request an order change or cancellation, simply send us an email including:

Your Order Number.
Details of the requested change or cancellation.
Updated information, if applicable.

After the 12-hour period has passed, your order will enter our processing workflow. As a result, we may no longer be able to cancel or modify your order.

5. How to Request a Return, Refund, or Exchange

To begin the return, refund, or exchange process, please contact our customer support team by email.

Your email should include:

Your Order Number.
Your full name.
The email address used to place the order.
A detailed description of the issue.
Clear photos or videos showing the condition of the item.

After receiving your request, we will review the information provided to determine whether your item qualifies under the policy.

If your request is approved, we will send you a confirmation email along with a prepaid return shipping label and return instructions.

Simply download and print the prepaid return shipping label, attach it securely to your package, and drop it off at the nearest shipping carrier location as instructed.

6. Return Shipping Fee

For all approved return requests, we will cover the return shipping cost, including both defective and eligible non-defective items.

We do not charge any restocking fees for approved returns, refunds, or exchanges.

7. Refunds and Exchanges

Once your returned item arrives at our facility, it will be inspected to confirm that it meets the return eligibility requirements outlined in this policy.

If your refund request is approved, we will process your refund promptly to the original payment method used for your purchase.

Although we process approved refunds as soon as the inspection is completed, it may take approximately 7 business days for the refunded amount to appear in your account, depending on the processing time of your bank or payment service provider. In some cases, the processing time may be shorter or longer based on the policies of your financial institution.

If you request an exchange, we will ship the replacement item after the returned item has been inspected and your exchange request has been approved.

8. Lost Packages

If your tracking information shows that your order has been delivered but you cannot locate it, please take the following steps before contacting us:

Check around your delivery location.
Ask family members, neighbors, or your building's reception desk (if applicable) whether they accepted the package on your behalf.
Contact the shipping carrier to verify the delivery details.

If you are still unable to locate your package, please contact us and provide:

Your Order Number.
Your shipping address.
Any additional information that may help us investigate the issue.

We will work with the shipping carrier to investigate your case. After the investigation is completed, we may, depending on the outcome, offer either a replacement item or a refund, as appropriate.

9. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us through any of the following methods:

Email: [email protected]
Address: 2308 Esperanza, Irvine, CA 92618
Contact Form: Submit your request through the contact form available on our Contact Us page.
Business Hours: Monday – Friday, 8:30 AM – 5:00 PM (Pacific Time)